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Shipping & Delivery Information

Shipping & Delivery Information

  • Payment Methods
  • Shipping & Delivery
  • Privacy & Security
  • Return Policy - Exchanges

 


 

 

Payment Methods

 

For your convenience, Irene Greek Jewelry suggests the following payment methods for your purchases:

A. Cash on Delivery

If your order is up to the amount of 1.500 euros and the delivery is in Greece, you can choose the cash on delivery method of payment where you have to make the payment at the time and place that the order is delivered. The cost is estimated depending on the value of the product of your choice and your residence.

Payment by cash on the delivery of your order is done through the courier service  Porta Porta  and the minimum cost for Greece is 5 euros.

Β. Bank Deposit

You can deposit the equivalent of your order at one of the following bank accounts:

PIREAUS BANK
IBAN BG 15 PIRB 9170 1605 5163 80
PIRBBGSF

 

C. Credit Card

Our cooperation with Viva Payments, a pioneer in the field of secure electronic transactions, guarantees the credibility and security of your purchases.  By using Viva Payments Merchant,card data (card number, CVV2, expiration date etc.), is transmitted over the Internet in an encrypted format (SSL 128-bit encryption), is not stored anywhere and it is not released to any third party whatsoever (not even to the provider of the product you are buying). IRENEGREEK JEWELERY LTD  does not collect or store your card data whatsoever. For this reason you need to re-enter your card data every time you purchase products from our online store. 

Interest-free credit card installments is only available for customers having a credit card issued by a Greek bank. Customers can choose the interest-free credit card instalments payment method, only if their credit card allows it, for purchases over the amount of 300 euros and up to 12 interest free, monthly instalments.

D. Paypal

When choosing payment through Paypal you will be forwarded to Paypal webpage (secure online transaction system) where you can pay either with your credit/debit card or through your Paypal account. The process of payment through PayPal is fully automated. During this process any personal information (including credit card number) is not stored in the system of Irene Greek Jewelry.

 

 


 

Shipping & Delivery

We accept orders from all around the world but we separate them into two categories depending on the shipping cost and delivery time.

A. Orders from Greece

Irene Greek Jewelry offers to its clients FREE SHIPPING FOR GREECE FOR ORDERS OVER 300 EUROS, made through the website.

For orders under 300 Euros, delivery costs are charged to you by Irene Greek Jewelry depending on the residence and the value of the purchase. 
The minimum delivery cost is 7 euros for Greece.

Delivery time is estimated to 5-10 working days for the available products and 7-14 working days for products on request. During August all orders will be delivered after 30 working days from the receipt of the order.

We will use reasonable efforts to ensure the following estimated delivery lead times from the day of your order.

 

B. Orders from the European Union and other Countries

Irene Greek Jewelry offers to its clients FREE SHIPPING WORLDWIDE FOR ORDERS OVER 300 EUROS,  made through our website.

For orders under 300 Euros, delivery costs are charged to you by Irene Greek Jewelry depending on your residence and value of the purchase. 
The minimum delivery cost is 28 euros for countries of the European Union and 30 euros for other countries.

Delivery time is estimated to 5-10 working days for the available products and 7-14 for products on request. During August all orders will be delivered after 30 working days from the receipt of the order.

We will use reasonable efforts to ensure the following estimated delivery lead times from the day of your order.

 

 
 ZONE 1 


 ZONE 2   ZONE 3   ZONE 4   ZONE 5   ZONE 6   ZONE 7 
POST MAIL  10€ 10€ 10€ 10€ 10€ 10€ 10€
DHL EXPRESS
WORLDWIDE
28€
28€

30€ 50€ 45€ 50€ 55€

ZONE 1: BELGIUM, FRANCE, GERMANY, UNITED KINGDOM, ITALY, CYPRUS, LUXEMBOURG, MONACO, NETHERLANDS
ZONE 2: AUSTRIA, BULGARIA, DENMARK, ESTONIA, IRELAND, SPAIN, CROATIA, LATVIA, LITHUANIA, MALTA, HUNGARY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN, CZECH REPUBLIC
ZONE 3: ALBANIA, ANDORRA, GREENLAND, SWITZERLAND, ICELAND, CANARY ISLANDS, BELARUS, LIECHTENSTEIN, MOLDOVA, MONTENEGRO, NORWAY, UKRAINE, FYROM, RUSSIAN FEDERATION, SERBIA, TURKEY
ZONE 4: USA, CANADA, MEXICO
ZONE 5: EGYPT, UNITED ARAB EMIRATES, JORDAN, ISRAEL, QATAR, KUWAIT, LEBANON, LIBYA, MOROCCO, BAHRAIN, OMAN, SAUDI ARABIA, SYRIA, TUNISIA
ZONE 6: AGRICULTURE, JAPAN, INDIA, INDONESIA, IRAQ, IRAN, CHINA, KOREA BOP, KOREA NOT, LAOS, MALDIVES`, SINGAPORE, MFA Lanka, Taiwan, Thailand, PHILIPPINES, HONG KONG
ZONE 7: HAITI, AMERICAN SAMOA, AUSTRALIA, BRAZIL, DOMINICAN REPUBLIC, El SALVADOR, ECUADOR, KENYA, CONGO, COSTA RICA, CUBA, MADAGASCAR, MAURITIUS, MAURITANIA, MOZAMBIQUE, BAHAMAS, SOUTH AFRICA, PARAGUAY, PUERTO RICO, SEYCHELLES, TAHITI , JAMAICA, CHAD, FIJI, CHILE

 

 

ATTENTION

The shipping cost includes your order’s insurance expenses.  Your order is delivered as registered mail.

Clearance of the products is an extra cost, such as taxes and import duties are charged to the recipient. Charges vary, depending on the applicable taxes of each country.

Our costumer service department will inform you about the cost of your purchase via email.

 

Cancellation of Orders

You can cancel your order in one of the following cases:

1. Before you complete and verify your order through the online order process you can click the ‘back’ button and then remove the products from the shopping bag by clicking the ‘remove’ button.
2. If you have completed your order but it has not yet been dispatched you can call +30 2103460202  -6946082635 or email sales@irene-greek-jewelry.com and request to cancel it.

 


 

 

Privacy & Security

Irene Greek Jewelry acknowledges the importance of the security of your personal dataand your online transactions and takes all necessary steps to ensure maximum safety with the most modern and advanced methods. All information related to your personal informationand your transactions are secure and confidential. The methods used to ensure your privacy are the following: Customer Identification: E-mail or Username and Password. Every time you access your account with these security entries, you are in a secure environment in regard to any and all personal information you have provided. The only one with access to this information is you. Kindly consider yourself responsible for the confidential character of these security entries.  Irene Greek Jewelry does not share/distribute/make available your personal information to any third parties. Irene Greek Jewelry takes all possible measures to protect your personal information; however there is always a risk when using internet websites and thus, we cannot fully ensure the protection of your personal information.

We inform that that once you subscribe to our website you automatically consent to receive our latest updates and news (newsletters) via email. If you wish to stop receiving our newsletters please contact the customer service at sales@irene-greek-jewelry.com or at 0030 210 3460202 or 6946082635

 


 

 

Return Policy- Exchanges

A. You have the right to return products purchased, without penalty and without justification, by contacting Irene Greek Jewelry eshop customer service strictly within 14 days from the date of receipt of products. The costumer service will send you the withdrawal form which you should complete with your personal data and send it back via fax at 0030 2103460669 or email at sales@irene-greek-jewelry.com.  In this case you only charge the direct cost of returning goods and the cost of sending the original to you. Returns are accepted only if the products you wish to return in the same condition as received, i.e. without having unsealed or has violated the packaging and certainly not used, along with the invoice. In case of refund and depending on how you choose to pay for your order and the way to prepare the return, the refund will be completed within 30 days from the date we receive the products. The refund will be made in the same way as the payment.

B. Customers may return and exchange a product purchased on the website only if the returned product satisfies the conditions of the return policy. You may exchange the products strictly within 30 days. If the returned product is less expensive than the

exchanged item, the customer as applicable, will be charged the difference in price. If the exchanged item is less expensive than the returned product, Irene Greek Jewelry. will not return any difference in price and the customer should order as many products as to fulfil the initial price of the order. You can only once exchange or return an item.

For the avoidance of your own suffering, it is advisable to check carefully the time of delivery of your order on the condition of the products and their packaging intact, in order to detect any obvious defects, such as damaged goods. Products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Irene Greek Jewelry will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. In both cases of return or exchange of products you should contact us. 

 

For more details please read carefully our Terms & Conditions.